Graham Penman

Graham Penman

I'm Graham, Head of Automation at jaam. My goal is to help companies, departments, and individual users be more effective through automation by combining great people and great technology.

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Role: Head of Managed Services

Role Details

Role: Head of Managed Services
Location: UK, Remote
Salary: On request

About jaam

At jaam we make companies, departments, and individual users more effective through automation by empowering great people, with great technology, to turn ideas into automation success. At our core, we are a technology consultancy and advisory company who provide best of breed automation technology solutions, project implementation services, and people placement.

Our managed service lead is responsible for the operation and expansion of jaam’s managed service program. As the managed service lead you will provide and ensure application, platform and Centre of Excellence support for our core technology platforms and applications delivered on these platforms.

At the heart of jaam’s managed platform offerings is the drive to ensure the on-going value and success our customers realise from the platforms and applications running on them. An intrinsic part of this role is to develop great working relationship with our customers through quality delivery and innovative thinking to expand the service offerings.

The ideal candidate will have experience being part of a managed services or support team for at least 5 years. You will be passionate about technology and fastidious about quality operations and customer care.

Key experience

  • 5+ years managed service / support experience
  • 5+ years developing with the Nintex technology stack
  • 5+ years operational Knowledge of Microsoft Office365, SharePoint On-line / Azure AD / Exchange / Power Platform / Azure SQL Server

Key Responsibilities

Delivery and operations of platform support including but not limited to

  • Best practice set-up and configuration
  • Pro-active Monitoring and Health checks
  • Performance tuning
  • Pre-emptive issue resolution
  • Ongoing best practice advice
  • Recommending further use of platforms

Delivery and operations of application support including but not limited to

  • Best practice for application builds
  • Application break fix
  • Application health checks
  • Pro-active Monitoring and Health checks
  • Performance tuning
  • Pre-emptive issue resolution
  • Application lifecycle policies and implementation
  • Application enhancement recommendations
  • Working with the support team to triage and solve issues
  • Working with delivery team to ensure quality delivery
  • Creation and maintenance of managed service documentation
  • Expansion of managed service offerings

If you would like to apply or for more information, please complete the short form below: