Graham Penman

Graham Penman

I'm Graham, Head of Automation at jaam. My goal is to help companies, departments, and individual users be more effective through automation by combining great people and great technology.

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Role: Technical Engagement Manager

Role Details

Role: Technical Engagement Manager
Location: UK, South Africa, Remote
Salary: On request

About jaam

At jaam we make companies, departments, and individual users more effective through automation by empowering great people, with great technology, to turn ideas into automation success. At our core, we are a technology consultancy and advisory company who provide best of breed automation technology solutions, project implementation services, and people placement.

The Technical Engagement role, which sits within our Technical Delivery team, will suit someone who thrives in a quickly evolving environment and who is able to adapt plans because of their evolution. The role requires the delivery of multiple projects, the management of agile delivery teams, and being responsible for the delivery of solutions to our customers.

Our culture embraces doing what is best for others — customers, colleagues, and the community — while taking a long-term perspective on the company’s success. At jaam, you will have opportunity to help grow the company through business development and recruiting, shape and improve processes, and provide input to guide our future. You will be there for jaam, just like jaam is there for our customers.


  • Manage project development from initiation to closure
  • Use critical thinking capabilities to solve both technical and business problems
  • Work with Project Sponsor and Stakeholders to complete Project Charter outlining scope, goals, deliverables, resources, budget, and timelines
  • Create & manage key business metrics and performance of the project delivery teams
  • Lead, coach and motivate project team members
  • Communicate project status to sponsor and all stakeholders; monitor and escalate risks and issues as appropriate
  • Establish clear ownership for project tasks, ensure team members have the tools needed and provide timely feedback
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships
  • Drive continuous improvement within the jaam technical delivery team and implement new standards, processes, and tools to take forward the business

Project skills

  • Strong communication and presentation skills
  • Ability to understand the most significant technical aspects of a project
  • Excellent interpersonal/communication skills with professional staff, executives, and the community at large
  • Ability to build trust-based relationships, identify, and foster business development opportunities
  • Demonstrated track record of successful consulting engagement experience, including a role in interfacing with client executives

Desired technical skills

  • Experience of Nintex / K2 / Other low-code process platforms
  • Knowledge of REST / SOAP / OData
  • Integration experience with common line of business systems such as Salesforce or SharePoint
  • Have knowledge of Office 365 and how it all hangs together
  • Microsoft Azure as a platform or other cloud technology platforms
  • Knowledge of Web technologies including but not exclusive to JavaScript | jQuery | HTML5 | CSS3
  • Architecting / Solutioning / Developing N-Tier solutions

If you would like to apply or for more information, please complete the short form below: