Case Study

Norfolk County Council - Transforming HR and Procurement with jaam automation

“The impact for our new workspace and our team has been significant, with quicker sign-on, full visibility of all actions providing a great audit tool and an improved user interface which is easy to navigate and has a great look and feel.”

Jo Gardner

HR Team Manager for Education HR

CASE STUDY

By submitting your email, you agree to receive occasional updates from jaam about our services and products. Your information will be handled securely and in accordance with our Privacy Policy

Background Information

In two separate pieces of work, the team at jaam automation replaced a legacy HR contract system and created a procurement portal to manage and create documentation for all NCC projects. Ultimately, the groundwork for these two projects provided NCC with an automation framework to build on for the future.

The Challenge

Replacing an Outdated HR System

Legacy contract and document systems were expensive, rigid and inefficient

Schools and HR staff had to manually re-enter employee data for every contract change

Procurement teams lacked project oversight – templates and documents existed, but project management didn’t

01. Education HR Contracts System

“We need to process around 11,000 work requests per year in a secure and easy way. The system we had at the time was outdated and presenting challenges. jaam delivered a cloud-based system with significant enhancements over our old system in just three and a half months."

Ian Cooper

Schools HR Manager

02. Procurement Portal

The Results

Faster, smarter HR processes - contracts generated and distributed in minutes

Positive user feedback - staff and schools praise ease of use

Procurement transformed - documents organised by project, not in silos

Empowered teams - council staff now develop their own templates

Cost savings - both solutions run on a single K2 environment, avoiding duplicate licence spend

The Impact

Norfolk County Council now has a flexible automation platform that cuts costs, boosts
efficiency and gives staff the tools to innovate. With HR and procurement transformed, the
council is set up to expand automation into other departments, providing the stepping stones
for scalable, future-proof digital transformation.

“Jaam automation also provided consultancy to support the identification of our requirements and to help us understand what’s possible in this day and age. We also decided to move from in-house dedicated system support to support and maintenance from jaam to ensure we have the best possible service in place for our new workspace going forward.”