It’s approximately 5 times more expensive to find a new customer than it is to invest in your current ones. Customer service automation gives you the technology – and the time – to show your customers the value they deserve.
Set an exceptional standard to stand out from the crowd and become a better, more profitable business. Customer service and support automation can cover so much; from chatbots, automated responses, workflow management, invoicing, order tracking, logistics and transport optimisation and so much more.
Get started with personalised, considered customer service automation and see the difference it makes today.
Customer experience is now imperative to the consumer. Let’s face it, whatever you sell online, in-store or the service you provide, there’s a lot of competition out there. It’s a consumer’s market, they are almost overwhelmed with choice. Make it simple for them. Customer service automation will provide consistent, quality customer service to protect customer experience. Maximise the value of each person your business comes into contact with and benefit from fantastic word of mouth with customer service and support automation
In a world in which consumers are overwhelmed by choice; customer service automation provides the contact, security and value.
The fear with customer service automation is so often that you are taking the personal touch out of your business. Humans want to speak to humans. Automation allows you to amplify this personality and B2C communication. It gives companies the freedom to manage queries and processes so that you have the time to speak to your customers.
Automate acknowledgement when you receive an email from a client to show them they are being dealt with. Establish and send out updates to manage customer expectations, for example, dispatch notices or feedback or follow up opportunities. Accelerate manual tasks like preparing packaging, invoicing or business administration to elevate the experience you can offer.
Automation can be intimidating. At Jaam, we don’t want it to be.