Welbeck Health Partners Case Study

Improving patient experience through automated health report creation

jaam automation worked with Welbeck Health Partners to create an automated process for a new line of healthcare screening packages using low-code apps, document automation and AI.

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OVERVIEW

Welbeck Health Partners wanted the ability to offer patients a full health screening process, with multiple tests run across multiple systems being amalgamated into one accurate and perfectly formatted results and advice report. Working with jaam automation, they now have a low-code, flexible, AI-boosted automation process that does just that, and gets results back into patients’ hands quickly.

“As soon as test results are received back into the PAS, AI machine learning pulls out unstructured data from PDF results, cleanses and formats, then puts it back in. Structured, numerical data is scanned and incorporated as digital data within the patient record and when all tests are back, document automation transforms everything into a glossy, editable report for clinician review and comment. All with one simple click”

Giorgio Viani

Head of Information Technology, Welbeck Health Partners

THE CHALLENGE

When Welbeck Health Partners decided to offer patients a one-stop-shop for a fast and thorough health screening, they faced a major challenge; time.

Different health tests use different systems and present results in vastly different formats, so without a lengthy manual process to extract, analyse, review and re-input data, the idea of offering a fast-turnaround health screening report seemed out of reach.

Welbeck Healthcare partners wanted to provide comprehensive health tests to patients over a range of specialities. It was envisaged that a patient could book a package of tests, arrive at the practice, have those tests carried out, and within a very short period have a concise and comprehensive healthcare report detailing the results, summaries of findings, and advice on how to improve their health. This solution would allow for Welbeck to scale their health care screening packages to cater for more test combinations while increasing the number of patients they are able to care for.

THE SOLUTION

The goal was a system to enable a frictionless patient journey from screening tests to results. Screening involves multiple test types and outcomes, sources of information, automated and manual reviews, that result in a final health check report for sign off by a clinician.

There were a number of parameters that jaam automation worked within to ensure that the implemented system ticked all of the boxes for Welbeck Health Partners, including:

Integration into to the Patient Administration System (PAS) to read patient information, query the tests being performed, and store the final health reports created
The ability to extract structured data from unstructured formats e.g. extract the test results from PDF documents produced from the various test machines
The ability to read structured data from test data feeds such as blood work
Event monitors to allow for alerts, notifications to staff, and timely responses to test results being returned
Clinician application user interfaces that provide dashboarding to view patient journeys, status of tests, and access to in-flight tasks requiring completion
Service Level Agreement (SLA) capability to track adherence to goals set for the service being provided and to alert senior management of any issues meeting those defined goals
The ability to quickly assemble good looking, easy to read, and detailed reports on patient health based on rules defined by specialists and data provided via test result sources
The ability to add comments, interpretations and the like to reports once assembled, then review, sign off, and store the final reports to the PAS
The ability to automatically assign tasks to individuals involved in the process, as needed

To achieve all of this, the jaam team used a combination of technologies that could extract, read and import both structured and unstructured data, then automatically generate a well-formatted report with in-built ability for clinician review, amendment and notes.

The reason that the health screening service can happen is because of the technology implemented to pull together the final report.

THE BENEFITS

For Welbeck Health Partners, automation has created an opportunity for better and increased patient care that wouldn’t have been possible with a manual process. The time it would have taken to screen, analyse results, make recommendations and present back to patients clearly and comprehensively was non-viable.

In addition to enabling a brand new service for the practice, the solution provided by jaam automation offers multiple benefits:

Efficiency

The service is easily managed by one clinician who can kickstart the workflow when all results are in to generate the report, review/comment and pass back to the patient

Fast turnaround

Despite the fact that tests are produced by different machines, systems and providers, results can be processed, collated and put into the final report within hours

Adaptability

The technologies used are low-code, meaning that the addition of a new test can easily be incorporated without the need for IT specialists

Accuracy

Data integration and cleansing capabilities vastly reduce the risk of human error

Structure and consistency

Using AI to extract, analyse and input unstructured data into the report provides consistency with structured data streams and returns the final document in the professional format preferred by the practice

Automation can transform services and processes within the healthcare sector through time savings, reduced costs and enhanced patient care.

Contact jaam automation today to learn more about automation for healthcare.