Intelligent Automation Explained in Under Two Minutes

If you’ve heard the term “intelligent automation”, or even “intelligent process automation”, but you’re not quite clear on what it is, let Murph, our Director of Strategy, give you an overview in less than two minutes. Intelligent automation uses technology to complete routine tasks with less manual work and fewer handovers. Jaam takes this further through agentic AI and AI agents built on the Microsoft stack.

How intelligent automation becomes agentic automation

Agentic automation enables workflows to respond to information, make decisions and take the next action.
In an email management process, an AI agent can classify incoming requests and direct them to the correct team, reducing manual sorting and delays.

Looking for a more detailed explanation? Read our complete guide to intelligent automation, covering the key technologies, business benefits and real-world examples.

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Intelligent automation in simple terms

Put simply, intelligent automation, or intelligent process automation, is the process of using software tools to mimic the actions of humans to carry out repetitive routine tasks, accurately and efficiently.

The technologies that combine to set up and run intelligent automation are usually artificial intelligence, machine learning and robotic process automation. Set up correctly, intelligent automation saves time, money and effort, freeing people up to tackle more complex, interpersonal or higher value tasks.

Tell me more about intelligent automation

If intelligent automation sounds promising for you and your organisation, and you’d like to know more, or discuss some examples specific to your industry, our automation experts would be happy to chat or send you further information – just get in touch! 

AI Agents for Business Workflows
Agentic AI Powered Business Process Apps

Want to find out more about intelligent automation in your industry or department?

Jaam Automation work to educate and revolutionise entire workplaces in these industries and more, using intelligent automation. We also work with specific departments within organisations. Get in touch to find out more. 

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