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Robotic Process Automation in Insurance
Deploy intelligent automation in insurance to upgrade the way you operate.
Automation in the insurance industry often starts with simple Robotic Process Automation with minimal coding. Insurers are able to implement simple bots that make a noticeable impact because so much of this industry is about extracting specific data and then performing a subsequent action.
Transformative RPA in insurance is all about connecting the right system with the best people. Robotic process automation unloads your team to put the creativity and a human spark back into the service you provide. Standardise and improve the insurance industry with Jaam automation.
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3 Steps to RPA Success
01
Understand
To achieve total business optimisation you need to know what needs automating, the resources and timelines required and your ROI. Using a combination of process mining, process mapping, and the jaam discover methodology, we have you covered.
02
Deliver
The jaam team combines deep technology expertise and project experience to ensure successful delivery. If you need help with establishing an RPA practice or solving a specific business problem, our team are on hand to help.
03
Grow
We work as ongoing robotic process automation consultants for our clients., although we prefer to think of ourselves as partners. Our membership schemes mean we can support you as you grow your use of RPA over time.
Reach a new speed of service by automating your insurance business
If you’re still processing applications, insurance claims and customer queries manually, you’re missing out. But also, you’re doing applicants and claimers a disservice. Robotic process automation in insurance simply allows you to accelerate the rate at which you can filter through all this information. More importantly, it accelerates the rate at which you can act on this data.
Time is critical in the insurance industry, not just for customers, but also for your ability to adapt and compete.
Working with Jaam’s automation consultants, we’re able to give you that edge back, providing easy-to-use software that minimises manual processing. Effective, intelligent automation within insurance can then connect multiple systems to streamline overall business operations. From claims management, through to underwriting and customer relationship management and communications, there is not much that cannot be done using the power of automation.
- Simple single bot systems
- Speed up data processing
- Serve customers quicker
- Improve business agility
- Protect capital
- Achieve new levels of ROI
- Improve staff retention
- Cut labour costs
- Increase skill level
- Spark innovation
- Capitalise on upsell opportunities
People
Jaam are automation experts. The hottest technologies, finest skills and best people have come together to establish Jaam – a company that puts people at the forefront of automation and robotic processes. We believe that businesses are human. The solutions we build are designed to support the people within your organisation.
Technology
Successful transformation can only be achieved using the right tools for the right job. Jaam supports businesses like yours from idea through to automation, starting with the best and most appropriate software. We bring our deep bench of technology and experience to ensure the best possible result for every project.
Delivery
Purchasing your technology is only half the process. Now it’s time to deliver. Here at Jaam, our automation consultants will help you cross the line and ensure you achieve what you set out to. From building robots to project management, mapping process to automating workflows, Jaam delivers value for your organisation.
Automation can be intimidating. At Jaam, we don’t want it to be.
These three terms get used interchangeably, but they solve different problems in an insurance business.
Robotic process automation
RPA handles rules-based, repetitive work. A bot follows a fixed path—read the field, validate it, move it, and trigger the next step. It’s ideal for policy data entry, claims intake, renewal notices, and reconciliation between legacy systems. If a process can be drawn as a flowchart, RPA can run it. This is where most insurers start, because it’s the fastest route to measurable ROI.
Intelligent automation
Intelligent automation adds a judgment layer. It combines RPA with document understanding, OCR, and machine learning so unstructured inputs—scanned claim forms, broker emails, and medical reports—can feed the same automated pipeline. Insurers usually move here once the straightforward processes are already bot-run and the remaining bottlenecks involve interpreting documents rather than moving data. Our guide to what intelligent automation is covers how the two fit together.
Intelligent automation
Intelligent automation adds a judgment layer. It combines RPA with document understanding, OCR, and machine learning so unstructured inputs—scanned claim forms, broker emails, and medical reports—can feed the same automated pipeline. Insurers usually move here once the straightforward processes are already bot-run and the remaining bottlenecks involve interpreting documents rather than moving data. Our guide to what intelligent automation is covers how the two fit together.
AI agents
AI agents go a step further, handling multi-step tasks with a goal rather than a script — triaging a claim queue, drafting customer responses, or deciding which exceptions need a human. They suit workflows where the right next action varies case by case. See how this works in practice with our AI agents service.
Most insurers we work with begin with RPA on their highest-volume manual processes, then layer intelligent automation onto the steps bots alone can’t close out.
Still not sure how insurers can benefit from automation?
Case studies show a 200% increase in ROI within the first year of RPA deployment in insurance firms.
So often insurance companies rely on legacy systems. It’s time to rethink how things are done and to free up and invest in your workforce. An anticipated 30% of workload and team capacity can be freed by proper installation of robotic process automation within the insurance industry. Reducing repetitive, manual tasks creates a more empowered and higher skilled team. It also means that when your customers need to speak to an actual human, you’re able to facilitate that.
Jaam works closely with departments or entire businesses to implement automation in insurance. But we don’t just implement and leave you to it. We work with you to mitigate any gaps, capture any new opportunities and ensure optimisation for the biggest impact.
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What is automation in insurance?
Insurance automation uses tools and software to accelerate the processes involved in delivering and providing insurance to customers – from sales and CRM automation, to underwriting, managing renewals and more. Automation lends itself to repetitive tasks and processes where data is inputted and a result or product needs to be crafted based on the input – like a formula.
How can RPA help in Insurance?
Robotic process automation improves efficiencies across every department in an insurance company – from admin, to customer service, to legal and compliance.
Making use of intelligent automation will also help to support your business goals, from a better renewal rate, to more efficient quoting and sales.
Will the insurance industry be automated in the future?
Research shows that the insurance industry has increased its investment in IT and new technologies by 650% between 2016 and 2021. It’s suspected that this has been a huge modernisation effort, moving towards AI and automated technologies.
As a result, it’s likely that automation will be critical in insurance for companies to remain competitive.
